FAQ

1. Are the products on Shoeszon original?

Shoeszon deals in 7A premium quality footwear, which offers original-like comfort, fit, and feel.
We do not claim official brand authorization. Brand names are used for reference purposes only.

2. Why are Shoeszon prices sometimes higher than other websites?

Our prices may be higher because we focus on premium 7A quality and strict quality checks.
We do not deal in low-grade products, and we prioritize comfort, durability, and finishing over cheap pricing.

3. What is 7A quality?

7A quality refers to a high-grade premium quality classification, known for:

• Better comfort

• Superior finishing

• Durable materials

• Original-like wearing experience

4. How will I receive order confirmation?

Once you place an order:

• Order details are sent instantly via WhatsApp

• Our team may contact you within 48 hours for order confirmation

5. Will I be able to see the product before shipping?

Yes. As part of our quality assurance process, we may show the product via live video call before dispatch.
This helps customers verify the product and place orders with confidence.

6. How long does shipping take?

• Orders are dispatched within 48 hours after confirmation

• Delivery time depends on your location and courier partner

• Tracking details are shared via WhatsApp and email

7. Do you offer open box delivery?

❌ No, open box delivery is not available.
✅ However, we ensure transparency by showing the product before shipping via video call.

8. What payment methods are accepted?

We accept:

• Cash on Delivery (COD)

• Prepaid payments (UPI, Debit/Credit Cards, Net Banking)

✔ No advance payment required
✔ Both COD and prepaid orders accepted

9. Can I cancel my order?

Yes, orders can be cancelled only before dispatch.
Once the order is confirmed and shipped, cancellation is not possible.

10. What is your return and exchange policy?

• We offer 7-day return or exchange for quality-related issues

• Product must be unused, unworn, and in original condition

• Unboxing video is mandatory for all return or exchange requests

11. Why is an unboxing video required?

The unboxing video helps us:

• Verify product condition

• Prevent misuse and false claims

• Support genuine customers fairly

Requests without an unboxing video cannot be accepted.

12. How do I raise a return or exchange request?

You can contact our support team within 7 days of delivery with:

• Order ID

• Issue details

• Unboxing video

📧 support@shoeszon.in

13. When will I receive my refund?

• Product is first picked up from your address

• After reaching our warehouse, it undergoes quality inspection

• Refund is processed only after successful verification

• Refund timelines depend on the payment method used

14. What if my return request is rejected?

Returns may be rejected if:

• Product is used or worn

• Box, tags, or accessories are missing

• Unboxing video is not provided

• Damage is not a quality issue

15. Do you offer gift packing?

Yes 🎁
Gift packing is available on request, subject to availability.

16. How can I contact Shoeszon support?

For any queries, support, or order-related concerns:

📧 support@shoeszon.in

Shoeszon — Trusted Quality. Transparent Service.