Return & Exchange Policy

Return, Exchange, Refund & Payment Policy – Shoeszon

At Shoeszon, we believe in transparency and fairness. Our policies are designed to protect genuine customers while maintaining strict quality standards.

Unboxing Video Requirement (Mandatory)

• A clear and continuous unboxing video (without cuts, pauses, or edits) is mandatory for all return or exchange requests.

• The video must start before opening the parcel and clearly show the product, box, tags, and condition.

• Requests without an unboxing video will not be accepted.

This requirement exists to prevent misuse. In the past, some customers have retained original products and returned used or different items. The unboxing video helps us verify claims accurately and provide fair support to genuine customers.

Return & Exchange Conditions

• We offer a 7-day return or exchange for quality-related issues (no unnecessary questions, subject to verification).

• The product must be:

  • Unused and unworn

  • In original condition

  • With original box, tags, labels, and all accessories intact

• If any item (box, tag, label, accessories, or packaging) is missing or damaged, the return or exchange request may be rejected.

How to Raise a Return / Exchange Request

1. Contact our support team within 7 days of delivery
   📧 support@shoeszon.in

2. Share:

   • Order ID

   • Reason for return or exchange

   • Unboxing video (mandatory)

3. Our team will review the request and guide you through the next steps.

Refund Process

• Once a return or exchange request is approved, the product will be picked up from the customer’s delivery address.

• After the product reaches our warehouse, it will be inspected by our quality team.

• If the product meets all return conditions:

  • The refund or exchange will be approved

• Refunds are processed only after successful quality verification.

• Refund timelines may vary depending on the payment method used.

Cancellation Policy

• Orders can be cancelled only before dispatch.

• Once an order is confirmed and shipped, cancellation is not possible.

• To request cancellation, customers must contact our support team as early as possible before dispatch.

📧 support@shoeszon.in

Payment Policy

We accept all major payment methods, including:

• Cash on Delivery (COD)

• Prepaid Payments (UPI, Debit/Credit Cards, Net Banking, etc.)

✔ No advance payment is required
✔ Both COD and prepaid orders are accepted
✔ Gift packing services are available on request

Final Note

These policies are designed to:

• Protect genuine customers

• Maintain high product quality standards

• Prevent misuse and fraudulent claims

We appreciate your understanding and cooperation.
Our customer support team is always available to assist you honestly and professionally.

📧 support@shoeszon.in

Shoeszon — Trusted Quality. Transparent Service.